To automate the Customer Support Service process by introducing the automated chatbot which allows businesses to communicate with their customers without having any engagement of human representative. To achieve the goal firstly, the teams need to collect relevant dataset of conversation that happens between real customer and customer support executive to resolve the certain issues on a real time basis on various segment like product/service industry. Then, we perform the annotation and generate the output file which will be required for generating the optimized results.
The automated customer support process will enhance customer experience. Chatbots can respond faster than the human representative. It will save manual time and efforts, also it will be much easier to provide 24×7 customer support. The option to scale support service to any number is just a matter of time for any customer support centric business with help from automated chatbot solution.